Operations

Objective

Understand the functions that support service and sales

Content

Operational Elements that Support the Shopping Experience

• Describe how to get the store ready and easy to shop for customers
• Explain how to ensure ADA requirements are met
• Understand the environmental conditions that affect the customer experience
• Learn about operational standards
• Learn about the sales support functions, such as, Housekeeping, Credit, Cash Office, Alterations

How Staffing Supports Operations

• Describe how scheduling helps to service the customer
• Understand how to generate a staffing plan
• Learn how to manage and track the utilization of the staffing plan.

Safety Standards

• Describe the components that are part of a well-designed safety strategy (OSHA)
• Understand the fundamental store safety standards
• Identify potential safety risks and how to respond appropriately

Legal Requirements Regarding Operations

• Identify Federal organizations that develop retail regulations
• Understand how legal requirements affect retail operations
• Identify potential legal situations and how to respond

The Role of Loss Prevention

• Identify the various types of loss
• Explain the impact of loss on profitability
• Identify potential high risk loss situations (facility, products, people and processes) and how to respond
• Identify common loss control measures and security devices