Email
client_support@athenaretailconsulting.com
EXCELLENT CUSTOMER SERVICE SKILL
Objectives
After completion, participants will be able to:
- Describe exceptional customer service;
- Identify the benefits of great customer service;
- Recognize barriers to the delivery of outstanding customer service;
- Adapt to specific customer behavior styles;
- Demonstrate how to measure customer satisfaction levels and take corrective actions if needed;
- Use techniques for dealing with difficult clients;
Key learning
- Understand How Customer Service Creates Revenue, Healthy Organizations, and Attractive Employee Benefits
- Use Universe Elements (Fire-Air-Earth-Water) to help participants see themselves as others see them. This highlights the need to adapt their approach and communication channels to suit different types of customers in order to build stronger more trusting relationships.
- Improve interpersonal skills by understanding different personalities and their preferred communication styles.
- Identify listening as an active, constructive process and effectively practice active listening.
- Use positive statements to lead people towards positive actions.
- Appreciate how delivering Excellent Customer Service
- Reduces your personal stress at work