UNDERSTANDING PEOPLE FOR SUCCESS

Objectives

Communication skills form the basis of all our relationships. Through an understanding of your own personal communication style and the styles of others, you will enhance your ability to create lasting impressions. This course will equip you with the skills to listen effectively, provide constructive feedback and communicate with confidence.
This course will benefit anyone who wishes to attain a higher professional level of communication skills.

Key learning

• Identify and classification the basic personality models.
• Using Universal Elements (Fire-Air-Earth-Water) to help participants see themselves as others see them. This highlights the need to adapt their approach and communication channels to suit different types of people in order to build stronger more trusting relationships.
• Improved interpersonal skills by understanding different personalities and their preferred communication styles.
• Identify listening as an active, constructive process and effectively practice active listening.
• Use positive statements to lead people towards positive actions.
• Applications in talent development, corporate culture, communication, people engagement.